FAQs
Frequently Asked Questions
1. What is the Drenched Dog Towel made of?
Our towels are made from high-quality, ultra-absorbent microfiber. They are soft, durable, and designed to handle all the wet and messy moments of your dog’s life, from after walks to post-bath shakes.
2. How do I care for my Drenched Dog Towel?
Our towels are machine washable! Simply toss them in the washing machine on a cold cycle, and air dry or tumble dry on low heat. Avoid using fabric softeners, as they may reduce absorbency.
3. How does the 30-Day Tail-Wagging Money-Back Guarantee work?
We’re confident you and your dog will love our products! If you’re not satisfied, you can return your purchase within 30 days for a full refund. Returns must be initiated within 30 days of purchase, and the product should be in its original condition. Return shipping costs are the responsibility of the customer unless the product is defective.
4. How do I initiate a return?
To initiate a return, please contact our customer service team at tailwagging@drencheddog.com with your order number and reason for the return. Our team will guide you through the return process.
5. Do you ship internationally?
At this time, we only ship within the United States. We hope to expand our shipping options soon, so stay tuned!
6. How long does shipping take?
Shipping times vary depending on your location. Standard shipping within the U.S. typically takes between 5-7 business days. Once your order is shipped, you will receive a tracking number via email.
7. Can I track my order?
Yes! Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package’s journey.
8. What size towel should I choose for my dog?
Our towels come in different sizes to accommodate various breeds and needs. We offer smaller towels for wiping paws and mouths, and larger towels for drying after baths, swims, or rainy walks. Check the product descriptions for size recommendations.
9. Do you offer bulk discounts?
If you’re interested in purchasing multiple towels or placing a bulk order, feel free to contact us attailwagging@drencheddog.comfor potential discount options!
10. Is the Drenched Dog Towel eco-friendly?
Yes! Our towels are reusable and help reduce the need for single-use paper towels, making them an environmentally friendly option for keeping your dog clean.
11. How do I update my shipping or billing information?
If you need to update your shipping or billing information, log in to your account onDrenchedDog.comand make the necessary changes. If you encounter any issues, contact our customer support attailwagging@drencheddog.comfor assistance.
12. Can I cancel or change my order?
We process orders quickly, but if you need to cancel or modify your order, please contact us attailwagging@drencheddog.comas soon as possible. Once an order is shipped, it cannot be changed or canceled.
13. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) as well as PayPal for secure and convenient payments.
14. Do you offer gift cards?
Yes, we offer gift cards! You can purchase them directly from our website, and they make the perfect gift for any dog lover.
15. Who can I contact for more information?
If you have any other questions, feel free to reach out to our team attailwagging@drencheddog.com, and we’ll be happy to assist you!