Privacy Policy

At Drenched Dog LLC (“we,” “us,” “our”), we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you visit and make purchases from our website, DrenchedDog.com (“Website”).

By using the Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information from you: 

  • Personal Information: Your name, shipping address, billing address, email address, phone number, and payment details when you make a purchase or create an account on our Website.
  • Usage Data: Information on how you use our Website, including your IP address, browser type, pages visited, time spent on the Website, and referral sources.
  • Cookies: We use cookies to enhance your browsing experience by remembering your preferences and tracking your activity on the Website.
2. How We Use Your Information

We use the information we collect for the following purposes: 

  • Order Processing: To process and fulfill your orders, provide customer support, and send order confirmation and shipping updates.
  • Personalization: To improve your browsing experience by showing you products and content that match your interests and preferences.
  • Marketing: To send promotional emails and offers, such as our Tail-Wagging Money-Back Guarantee and other product promotions. You may opt-out of marketing communications at any time.
  • Analytics: To track usage data and improve the functionality and performance of the Website.
  • Compliance: To comply with legal obligations, enforce our terms and conditions, and prevent fraud or misuse of the Website. 
3. How We Protect Your Information

 We take the security of your personal information seriously and use various measures to protect it: 

  • Encryption: We use Secure Sockets Layer (SSL) encryption to protect your payment details and personal information during transactions.
  •  Data Retention: We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law.
  • Restricted Access: Only authorized personnel have access to your personal information, and they are required to maintain confidentiality.
4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted partners in the following instances:

  • Service Providers: We share your information with third-party service providers who help us with payment processing, shipping, email marketing, and website hosting.
  • Legal Compliance: We may disclose your personal information if required to comply with legal obligations, respond to government requests, or protect our rights.
5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about how you interact with our Website. These technologies help us personalize your experience, track the effectiveness of our marketing, and understand user behavior.

You can control the use of cookies through your browser settings. However, disabling cookies may limit some functionality on the Website.

6. Your Rights

You have the following rights regarding your personal information: 

  • Access: You may request access to the personal information we hold about you.
  • Correction: You may update or correct your personal information.
  • Deletion: You may request the deletion of your personal information, subject to certain exceptions, such as completing ongoing transactions.
  • Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe link in our emails or contacting us directly at tailwagging@drencheddog.com.
7. Children’s Privacy

Our Website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will promptly delete it.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review the privacy policies of any external sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Drenched Dog LLC
Newark, Delaware, USA
Email: tailwagging@drencheddog.com